{"id":77344,"date":"2022-09-05T00:00:00","date_gmt":"2022-09-05T00:00:00","guid":{"rendered":"https:\/\/www.embention.com\/index.php\/2022\/09\/05\/servicio-tecnico\/"},"modified":"2024-10-25T12:00:10","modified_gmt":"2024-10-25T12:00:10","slug":"servicio-tecnico","status":"publish","type":"post","link":"https:\/\/www.embention.com\/es\/noticias\/servicio-tecnico\/","title":{"rendered":"Un gran Servicio T\u00e9cnico, la clave del \u00e9xito"},"content":{"rendered":"<p>Una de las desventajas de los autopilotos open source, con respecto a los de c\u00f3digo privado, es que la mayor\u00eda de estos no cuentan con un equipo de soporte para la resoluci\u00f3n de dudas o problemas, a la hora de ajustar y operar el autopiloto. Gran cantidad de estas empresas, \u00fanicamente, ofrecen manuales o bots con respuestas muy limitadas. Estas situaciones, en ocasiones, pueden generar estancamientos del proyecto o incluso cancelaciones del mismo, adem\u00e1s de numerosos dolores de cabeza a sus ingenieros.<\/p>\n<p>Aqu\u00ed reside la importancia de tener todo un equipo de ingenieros de soporte detr\u00e1s de un producto. Personal disponible, en todo momento, para dar soporte o para desarrollar soluciones a medida, tanto de forma remota como presencial. A continuaci\u00f3n se realiza un breve resumen de los tipos de servicios que todo autopiloto deber\u00eda ofrecer:<\/p>\n<p><strong>Contact &amp; solved support<\/strong>: se trata de un soporte b\u00e1sico. El cliente puede llamar o mandar un correo para plantear sus dudas; los ingenieros PDI le dar\u00e1n orientaci\u00f3n e indicaciones para resolver su duda.<\/p>\n<p><strong>Onsite support<\/strong>: servicio de asistencia t\u00e9cnica en las instalaciones del cliente. El soporte ideal para los primeros test de vuelo. Los ingenieros PDI ser\u00e1n capaces de adquirir los valores finales de la matriz de ganancia junto a otros par\u00e1metros de ajuste. Este soporte permite que los ingenieros del cliente trabajen, codo con codo, con el ingeniero PDI, ganando un gran aprendizaje y garantizando una operaci\u00f3n segura.<\/p>\n<p><strong>Remote support<\/strong>: soporte extendido realizado desde las<a href=\"https:\/\/www.embention.com\/contacto\/\"> instalaciones de Embention<\/a>. El favorito de aquellos clientes con necesidades de desarrollos software o hardware a medida para sus sistemas.<\/p>\n<p><strong>Configuration &amp; HIL model<\/strong>: en este servicio, los ingenieros PDI crean un modelo digital del veh\u00edculo del cliente y dejan el autopiloto configurado al 95% a falta solo de las pruebas de vuelo. La construcci\u00f3n del modelo virtual de la aeronave permite realizar simulaciones <a href=\"https:\/\/www.embention.com\/producto\/hil\/\">Hardware In the Loop<\/a>, con las que se adquieren unos valores aproximados de la matriz de ganancias, junto a otros par\u00e1metros de ajuste.<\/p>\n<p><strong>Continuous engineering<\/strong>: para los proyectos m\u00e1s exigentes, se pone a uno de nuestros ingenieros, experto en el campo requerido, a disposici\u00f3n total del cliente, pudiendo ser este llevado a cabo onsite o de forma remota.<\/p>\n<p>En Embention siempre hemos tratado de ofrecer a nuestros clientes lo mejor de los dos mundos, dot\u00e1ndolos de todas las herramientas necesarias para realizar sus propios desarrollos e integraciones (lo mejor de los autopilotos open source), pero siempre con el respaldo y el alivio de saber que tienen todo un equipo de soporte dispuesto a ayudarles en cualquier situaci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Una de las desventajas de los autopilotos open source, con respecto a los de c\u00f3digo privado, es que la mayor\u00eda de estos no cuentan con un equipo de soporte para la resoluci\u00f3n de dudas o problemas, a la hora de ajustar y operar el autopiloto. Gran cantidad de estas empresas, \u00fanicamente, ofrecen manuales o bots [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":84815,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[373],"tags":[],"class_list":["post-77344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aprende acerca del servicio t\u00e9cnico para autopilotos open source | Embention<\/title>\n<meta name=\"description\" content=\"\u00bfBuscas servicio t\u00e9cnico para tu autopiloto open source? 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