If you’d like to tell us about something that is gone well or not so well, please provide us all possible details about your Veronte experience and we will be happy to listen and to help you.
We have created the tool showed in the previous figure in order to allow the user to directly give us a feedback about:
- Team Congratulations: Give us your positive feedback about your Veronte experience.
- Suggestion for Next Releases: All your comments suggestions would be greatly appreciated.
- Configuration Support: Your feedback will be send directly to our configuration team. They will help you with all your configuration troubles.
- Failure Report: It would be extremely useful to help our developing team reaching all possible information about Veronte System bugs or failures.
Once the feedback type is selected, the user can add a Description to try to explain the trouble. Furthermore, the report can be sent adding the reference to the Veronte Pipe session, which could be the actual one or the one selected from the list. If the user is interested in having an answer directly to his e-mail address, he can insert it in the Email field.
When the window is entirely completed and an internet connection is available, it is necessary to click on Send feedback and the report will be sent.